Refund policy

Two different things are sold here, and they work differently. Digital files are final once you have them. Merchandise is made to order, so it comes with a defect and delivery guarantee rather than a change-of-mind return.

This mirrors clauses 11 and 12 of our Terms and Conditions, which govern if anything here is unclear.

Toolkits, templates and free resources

These are digital files, delivered by download link after checkout.

Files are final once downloaded. That includes free resources, which are supplied as $0 orders through the same checkout.

If a file is defective as delivered — corrupt, incomplete, or materially different from how we described it — get in touch and we will replace it or refund it. That is a real commitment, not a formality. If a toolkit is not what the product page said it was, we want to know.

Changes you make to a file after delivery are not grounds for a refund. These are working templates and you are meant to edit them. Editing one is not a defect. However, editing over protected formulas will break them.

Lost your download link? That is not a refund question. Download links can expire or cap the number of downloads, for security. Contact us and we will restore your access. Losing a link does not affect your licence.

Merchandise

Anything from The Breakroom is printed or embroidered after you order it, then posted directly by our print partner.

No returns or exchanges for change of mind, or where the wrong size or colour was selected at checkout. Each product page carries a size guide — please use it before ordering.

Damaged, defective, misprinted, or never arrived: contact us within 30 days of delivery, or within 30 days of the estimated delivery date for something that never turned up. For a quality problem we will ask for a clear photograph of the item. We will then arrange a free replacement or a refund, and you do not need to send anything back.

After 30 days we cannot honour a claim. The window is what our print partner allows us, so it is not one we can stretch.

Delivery addresses are yours to get right. If a parcel comes back to the production facility because the address was wrong or nobody claimed it, we will email you at the address on the order. Postage for a reshipment is payable by you.